Professional Summary

I am currently employed at Quantum Metric as a Sr. Solutions Engineer. With a strong foundation in observability, sales engineering, and digital experience optimization, I have led and contributed to high-performing teams at companies like Grafana Labs, Zscaler, Cisco, and AppDynamics. My approach integrates technical proficiency with strategic insight to drive client satisfaction and revenue growth.

Professional Experience

Quantum Metric – Senior Solutions Engineer

Jan 2025 – Present

Grafana Labs – Solutions Engineering Manager

Nov 2023 – Aug 2024

• Led a team of three engineers delivering observability solutions to enterprise clients.
• Oversaw the sales engineering process from discovery to demo delivery.

Zscaler – Sales Acceleration Specialist

Oct 2022 – Sep 2023

• Optimized digital experiences for cloud and hybrid workforces.
• Collaborated cross-functionally to improve customer experience.

Cisco – Sales Engineering Manager

Sep 2021 – Oct 2022

• Led a team of 8 sales engineers for AppDynamics and Cisco’s observability platform.
• Developed sales strategies and recruited top talent.

AppDynamics

• Team Lead GES Sales Engineering TOLA (Jan 2021 – Sep 2021)
• Sr. Sales Engineer (Jul 2017 – Jan 2021)

J9 Technologies – Sr. Solutions Architect

May 2016 – Jul 2017

Hewlett-Packard – ITOM Solutions Architect

Feb 2015 – May 2016

Southwest Airlines – Senior Systems Engineer

Mar 2007 – Feb 2015

PepsiCo – Enterprise Systems Engineer

Jun 1999 – Mar 2007

HCSC/ BlueCross BlueShield – Computer Specialist

Nov 1998 – Jun 1999

Stream International – Technical Team Lead

Apr 1998 – Oct 1998

US Army – Avionics Technician

Jun 1986 – Sep 1998

Skills

• Solutions Engineering
• Pre-sales Management
• Observability

Certifications

• Data Science @Cisco Green Belt
• Mandel Presentation and Communications
• Cisco Certified Interviewer Specialist
• ITIL v3

Education

• Various (1986 – 2011)
• Thousand Oaks High School (1982 – 1986)